Terms and Conditions

Effective Date: 01/01/2026

These Terms & Conditions govern the use of Task Fairies’ website, booking system, and services. By submitting a request, booking an appointment, or engaging our services, you agree to the terms outlined below.

Task Fairies provides structured cleaning, property support, Service Blocks, and concierge services based on agreed scope and availability.

• Services are scope-based, not time-based
   
• Staffing and execution are determined internally
   
• Task Fairies reserves the right to refuse or discontinue service if conditions are unsafe, unlawful, or outside agreed scope
   

• All appointments are subject to availability
   
• Advance scheduling is required for standard services
   
• Submission of a booking request does not guarantee confirmation
   

Clients are responsible for ensuring timely access to the service location.

Payment requirements vary based on the type, scope, and structure of service.

• Payment may be required prior to service, after service, or as a partial deposit, depending on the service and client arrangement
   
• Service Blocks and most one-time services require payment in advance
   
• Concierge and ongoing services may follow a different billing structure
   

Any payment discrepancies, billing concerns, or incorrect charges must be reported to Task Fairies within thirty (30) days of the transaction date.

Concerns reported after this period may not be eligible for review or adjustment.

Cancellations and refunds are governed by the specific policies outlined at the time of booking or agreement. Service Blocks and certain scheduled services may be non-refundable once confirmed.

Task Fairies does not issue refunds for:

• client-side access issues
   
• scope changes after booking
   
• dissatisfaction unrelated to agreed scope
   

Clients agree to:

• provide accurate information at booking
   
• ensure lawful and safe service conditions
   
• comply with all applicable local, state, and federal laws
   

Task Fairies does not perform services that violate legal or safety standards.

Task Fairies is not liable for:

• pre-existing damage
   
• issues resulting from inaccurate client information
   
• delays caused by circumstances outside our control
   

Liability is limited to the amount paid for the specific service rendered.

Task Fairies reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of updated terms.

Questions regarding these terms may be submitted through our website.

We aim to make our website and services accessible to users of all abilities and are continually working to improve usability and accessibility.

We regularly review our website to identify areas for improvement and work to align with accessibility best practices where feasible.

If you experience difficulty accessing any part of our website or services, please contact us through our website so we can assist and address concerns.

Some booking or payment features may be managed through third-party platforms. Task Fairies does not control the accessibility features of external providers.

This Accessibility Statement may be updated as improvements are made.