Frequently Asked Questions -(FAQs)

Task Fairies is an errand and cleaning service dedicated to making your life easier by handling everyday tasks. Whether you need help with household cleaning or running errands, our team of professionals is here to assist.

We currently serve select areas within Cuyahoga County and its neighboring counties. If you're nearby but unsure, feel free to reach out—we may be able to accommodate you.

Our non-member pricing starts at $53 for a one-hour session. For more consistent or customized support, our premium packages begin at $500 and scale based on your needs.

We also offer à la carte options for Airbnb and real estate services, and custom memberships are available for clients looking for more tailored support.

Memberships are billed monthly and include a set number of service hours that can be used for errands, light cleaning, or concierge support.

All hours must be used within 30 days of purchase. If you choose to renew your membership, any unused hours roll over into the next month. However, all banked hours expire 90 days after the original purchase date—no exceptions beyond that window.

Memberships offer preferred scheduling, priority booking, and access to exclusive client perks.

You can book directly through our website or request a consultation for larger or custom needs. Once booked, you’ll receive confirmation and reminders via email or text.

We offer 48 services for most tasks! However, for larger jobs or special requests, we recommend booking 1-2 weeks in advance to ensure availability.

Light cleaning includes surface wiping, vacuuming, tidying, bathroom and kitchen refreshes, and entryway resets. It’s ideal for upkeep between deep cleans—not for heavy build-up or post-construction messes.

We take client confidentiality very seriously and have strict policies in place to protect our clients' privacy. All personal information and sensitive data are stored securely and only accessed on a need-to-know basis.

All of our cleaning and personal assistant fairies undergo a screening process to ensure that we only hire experienced professionals with the right skills and personality traits.All of our cleaning and personal assistant fairies undergo a rigorous screening process to ensure that we only hire experienced professionals with the right skills and personality traits.

Absolutely! We offer one-time services, as well as weekly, bi-weekly, and monthly cleaning and errand packages. Contact us to discuss a plan that works for you.

Yes, our professionals come equipped with all the necessary cleaning supplies. However, if you'd prefer we use your cleaning products, just let us know! Additionally, you can rent or purchase cleaning kits from us upon request.

Yes, all our contractors go through a thorough vetting process, including background checks, to ensure the safety and security of our clients.

We primarily serve Cuyahoga County and the surrounding counties but are continuously expanding. If you're unsure whether we cover your area, feel free to contact us! us!

We accept all major credit and debit cards, as well as secure online payments through our website. Payment is required at the time of booking.

You can cancel or reschedule your service up to 24 hours in advance without penalty. Cancellations made within 24 hours of the scheduled service will incur a fee.

Your satisfaction is our top priority. If you are not satisfied with the service provided, please contact us within 24 hours, and we will make it right by offering a re-clean, account credit, or addressing your concerns.

We pride ourselves on our attention to detail and high standards. Our contractors receive ongoing training, and we regularly monitor customer feedback to maintain exceptional service quality.

Yes, Task Fairies is fully insured to provide peace of mind for our clients.

Yes, if you prefer a specific contractor, we'll do our best to accommodate your request for future bookings.

Yes, we offer gift cards for any of our services. They're a great way to give the gift of convenience to friends and family!

We follow all recommended safety protocols, including wearing masks, using gloves, and regularly sanitizing equipment to ensure the safety of both our contractors and clients.

You can reach us via phone (216-395-7185), email hellofairy@mytaskfairies.com, or through the contact form on our website. We’re here to assist with any questions or concerns!

Concierge covers errands, personal assistant tasks, and light cleaning. Think: grocery runs, appointment scheduling, home tidying, and more. You choose the tasks—we handle the rest.