Frequently Asked Questions (FAQs)

Task Fairies is an errand and cleaning service dedicated to making your life easier by handling everyday tasks. Whether you need help with household cleaning or running errands, our team of professionals is here to assist.

We offer a wide range of services, including:

• Errand Services: Grocery shopping, package delivery, post office runs, and more.
• Cleaning Services: Residential cleaning, deep cleaning, and move-in/move-out cleaning.
• Special Requests: Need something specific? Just ask, and we’ll do our best to accommodate your needs.

Booking a service is simple! Visit our website and select the service you need. You can book online through our user-friendly system or give us a call.

We offer next-day services for most tasks! However, for larger jobs or special requests, we recommend booking 2-3 days in advance to ensure availability.

We take client confidentiality very seriously and have strict policies in place to protect our clients' privacy. All personal information and sensitive data are stored securely and only accessed on a need-to-know basis.

All of our cleaning and personal assistant fairies undergo a screening process to ensure that we only hire experienced professionals with the right skills and personality traits.All of our cleaning and personal assistant fairies undergo a rigorous screening process to ensure that we only hire experienced professionals with the right skills and personality traits.

Absolutely! We offer one-time services, as well as weekly, bi-weekly, and monthly cleaning and errand packages. Contact us to discuss a plan that works for you.

Yes, our professionals come equipped with all the necessary cleaning supplies. However, if you'd prefer we use your cleaning products, just let us know! Additionally, you can rent or purchase cleaning kits from us upon request.

Yes, all our contractors go through a thorough vetting process, including background checks, to ensure the safety and security of our clients.

We primarily serve Cuyahoga County and the surrounding counties but are continuously expanding. If you're unsure whether we cover your area, feel free to contact us! us!

We accept all major credit and debit cards, as well as secure online payments through our website. Payment is required at the time of booking.

You can cancel or reschedule your service up to 24 hours in advance without penalty. Cancellations made within 24 hours of the scheduled service will incur a fee.

Your satisfaction is our top priority. If you are not satisfied with the service provided, please contact us within 24 hours, and we will make it right by offering a re-clean, account credit, or addressing your concerns.

We pride ourselves on our attention to detail and high standards. Our contractors receive ongoing training, and we regularly monitor customer feedback to maintain exceptional service quality.

Yes, Task Fairies is fully insured to provide peace of mind for our clients.

Yes, if you prefer a specific contractor, we'll do our best to accommodate your request for future bookings.

Yes, we offer gift cards for any of our services. They're a great way to give the gift of convenience to friends and family!

We follow all recommended safety protocols, including wearing masks, using gloves, and regularly sanitizing equipment to ensure the safety of both our contractors and clients.

You can reach us via phone (216-395-7185), email hellofairy@mytaskfairies.com, or through the contact form on our website. We’re here to assist with any questions or concerns!